General Information

 

I have over 35 years in the glass and glazing industry, now specialise in the supply and installation of pet doors.

Covering the Southwest of England and Wales –

Bristol, Bath, Bridgwater, Cardiff, Coventry, Devon, Dorset, Exeter, Gloucester,

Hay-on-Wye, Hereford, Newport, Oxford, Reading, Ross-on-Wye,

Salisbury, Slough, Swansea, Swindon, Taunton, Torquay, Worcester

postcodes and surrounding areas.

Click Here to see our full list of area's

(trading as KEW Glass and Glazing)

 

Please Click Here To Read Our Terms and Conditions and Data Protection

 

All we ask is that you fill in the Customers Contact form (Please click Here) and send us a photo of you window / door

for the service you require

 

All Quotes are always subject to a site survey.

Quotes are always free unless you still want us to come out after a quote has been given.

(via any of the above means) but then you decided not to go ahead,

there will be a call out charge which is to be paid on the day of the glazier attending.

 

We only keep any details for 30 days for quotation's only, if you choose not to go ahead your details are destroyed.

Your Details are protected by our Data Policy (General Data Protection Regulation (GDPR)... The Data Protection Act 1998.

(Please Click Here to see our Terms and Conditions Clause Data Protection)

 

 Glass Restrictions:

 

By law, the glass pane is large i.e. a sliding door or the panel next to it- the glass has been heat treated, known as toughened safety

glass (as per British Standard BS EN 12600/2002  (previously BS 6206).

Unfortunately, it is impossible to cut this type of glass - It Must be Replaced with a new panel specifically manufactured to your home's specifications with a Petdoor hole pre-cut.

Laminated safety glass is unsuitable for any pet door installation

 

                                                                                                                    Cutting into your door:      

       

If the glass pane is not large (therefore not toughened) we can easily install the cat flap into any window in the house or we

can replace with a upvc panel (please click here to see our gallery for this option).

 

Access to your home:

 

We will need to come to your home to measure the glass during business  hours

 (please click here to see our fitting hours), once on order at the manufactures It will then take  

 approximately 7-10 working days to be processed at the manufactures.

 (This Does NOT INCLUDE WEEKEND’S, BANK HOLIDAY’S CHRISTMAS AND NEW YEAR)

 

When we have your glass back from the manufactures and all your materials that is required for your job, we will then contact you to

arrange fitting time and day.

We would normally like this done within the next 5 days after we contact you for fitting. Anything over a week there

will be a small storage fee.

 

 If it’s a cut out in your door (not glass) or a New UPVC Panel that you want, we would only need a few days notice.

 This can be done in one visit to your home to swap the panel over and fit the cat or dog door. Cut outs in Composite doors are at customers own risk.

 

**If you wish to book up more than 2 weeks in advance the is now a small fee for holding your appointment time.

 Which will be taken from the cost of the job when collecting the deposit.

 (This is due to customers Cancelling at the last minute or even not being at home)

 

ARE YOU GOING AWAY ON HOLIDAY?

 

If you are planning to go away, and you would like a pet door fitted, please Allow at Least 3-4 weeks before

you are due to take your break, this is to stop any disappointment

if your glass is delayed at the processor’s or unforeseen reasons that may occur.

It will normally take approximately 7-10 working days to be processed at the manufactures.

(This Does NOT INCLUDE WEEKEND’S, BANK HOLIDAY’S, CHRISTMAS AND NEW YEAR) .

 

Payments:

 

Once you have given us the go ahead to carry out the work, we will require a 50% Deposit of the total cost.

**(Please note that you are very welcome to purchase your own pet door and we will be happy to fit it for you at no extra cost).

 The outstanding Balance is to be paid on the day of completing the job, via Bank card payment or Bank Transfer

(this will need to be done before we leave) (Note* that deposits are none refundable once materials have been ordered).

 

Cancelling:

 

If for any reason you need to cancel please give at least 24 Hours notice, this maybe done by a phone call,

this is the best way that we can be GUARANTEE that there is no miss understandings. If you Fail to give notice,

there will be a Admin charge which you will be required to pay.

(Please see our Terms and Conditions clause Cancellations and Amendments)

 

We have a Zero Tolerance to Abusive Customers and we will terminate the call and in very extreme circumstances

we will terminate any of the Services, These Customer Who have failed to read and or misunderstand our Terms and Conditions,

and or who have misunderstood other information given prior to the start of the provision of the Services which was agreed upon.

 

We try our up most to make sure all customers are completely happy with our Services.

(Please Click here to see our Checkatrade feedback and here for My Builder feedbacks)

(also see our Terms and Conditions clause Termination)

 

  You keep your old glass:

Please note ..

That the removal of your original glass is at your own risk..

We Don’t Not and Can Not Guarantee that your glass wont break,

This is due to many factors.

 

This will help keep the cost down for you should you require to put it back into your door.

If you require us to dispose of your OLD GLASS for you, there will be an additional  

charge for this, please ask on enquiry.

(only misted dg units and broken dg units and glass will be taken away)

 

   Cat Flap that Are Purchased from us: 

 

**You will need to Register your Cat/Dog Flap with the Manufacturer ASAP,

in the event of any issues that may occur with them in the future.

 

Upon registering you maybe ask for the following question see below.

 

1. Date of Purchase (Date of fitting – the date you paid for it )…

2. Place of purchase (fitters name, our trading name (on you card receipt and on our website)…

3. Price you paid (what we charged you for your flap)…

4. Size of You Flap (small, medium or large ? you may also be asked what model you flap is)

5. Your details, -Name, Address and Contact Details and your permission for them to keep your details on their system.

 

**We hold NO WARRANTIES for any of the Cat/Dog Flaps that you purchase from us,

  (As we are not a supplier and do not stock them. We will source one for you on request).

We will fit one that you have

 

**All Warranties are held by the Manufacturer.

**All Warranties are left with You on the day of Fitting, in the Box of the Cat/Dog flap that

you requested us to purchase for you.

 

**Once fitted it is your responsibility to take care of your Warranties and make sure you

Value date your Warranties with the Manufacturer.

 

** All SureFlap Microchip Cat Flaps and Pet Doors will require  

(4 x AA for Cat flap or 4 x C for Pet doors. Batteries not included)